Is your Plug app not working as expected? Yikes! Here are a few steps to try to get it working:

  1. First things first, please be sure you are running on the latest version of The Plug app. You can download it right from the App Store. 

  2. Next, you might want to try fully powering off your device, then turning it back on before trying the Plug again. 

  3. Lastly, it could be our internet connection at play. Please try switching to a different internet connection to see if you have any better luck. 

  4. For further assistance please contact us at or by tapping the button below. We'll investigate! 

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